Hotel service optimization and guest engagement software provider Nuvola has launched the new 5.0 platform designed to further enhance the guest experience, make it easier to manage day-to-day staff tasks, and meet today’s business needs. hotel industry.
“It is essential that technological solutions incorporate the latest advancements in customer preferences and industry specific issues while remaining easy to use,” said Juan Carlos Abello, CEO of Nuvola. “Our team has worked tirelessly to bring the full enhancement to the suite of solutions offered on the updated platform to market and we look forward to our current and future customers using the new features. “
The full system-wide upgrade includes a new user interface (UI) and new user experience (UX) to increase convenience and intuitive functionality. Advanced search filters and shortcuts are now available to create more direct access to information with minimal clicks.
The launch of Nuvola 5.0 introduces Insights, an AI-powered product that provides users with real-time metrics related to customer preferences, asset management and staff performance history when they complete an activity. Insights summarizes the latest data to accurately provide the user with an overview of room status, guest profile, and staff activity without the need to search through different modules to locate this information. For example, if a guest check-in is approaching for a room with an air conditioning issue, the staff member best suited to handle this task may be assigned to resolve that issue immediately.
Reporting on metrics and accessing real-time relevant task progressions for staff and management is now easier on Nuvola 5.0. Allowing multiple team members to view and manage the status of cleaning protocols and guest requests allows small teams to work efficiently.
The redesigned Guest Chat module allows hotels to create personalized, predefined messages before guest stays, use images to share additional health or activity information, and increase direct communication between staff and guests. clients. Nuvola 5.0’s optimized guest profile allows property employees to better understand each stay based on activities, requests and preferences to create opportunities for personalization i.e. automatic dinner reservations or daily coffee provided in the room / suite.
Working alongside properties ranging from boutique size to large-scale since 2015, Nuvola’s new revitalized 5.0 product further establishes the platform as an innovative partner for hoteliers. “Our goal with the new modules and software enhancements on Nuvola 5.0 is to continue to provide hotel partners with the latest technologies that work as a digital assistant for often overworked teams while delivering the exceptional customer experience needed in an ever-growing environment. competitive. industry, ”said Abello.
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